Privacy

What we keep, and for how long

• Uploaded PDF files are deleted 1 hour after parsing. They are stored in a private bucket in the meantime and are never public.
• Parsed transaction data and generated exports are deleted after 24 hours. After that the job row keeps only non-financial metadata (bank name, page count, whether it reconciled) for support and abuse handling.
• If you have an account, we keep your email, plan, and page-credit balance for as long as the account exists.
• If — and only if — you switch on “Remember my category corrections” in your account, we keep the merchant names your bank printed alongside the categories you chose for them, so the same merchant is filed the same way next month. Only your own corrections are stored, never our guesses. No amounts, dates, balances, or bank names go with them, and each one expires after 400 days. The setting is off until you turn it on, and turning it off deletes everything it stored. You can also delete them all at any time from your account page. This is the only thing in StatementSnap that outlives the 24-hour window above.

Who sees your statements

Statement text (or page images, for scanned statements) is sent to Anthropic's API to be read into a transaction table. It is not used to train models. Nobody at StatementSnap reads your statements as part of normal operation.

The reconciliation check runs in our own code, not in the model, so a green "Balances reconcile" badge is arithmetic we performed — not something a model asserted.

Payments

Payments are handled by Paddle.com Market Ltd, which acts as the merchant of record — it is the seller shown on your invoice and card statement, and it collects any VAT, GST or sales tax due. Your card details go to Paddle, never to us: we never see or store a card number.

We store the Paddle customer id attached to your account, and a row per purchase recording what was bought and the amount, so we can answer billing questions and grant the right number of pages. You can cancel a subscription yourself at any time from the billing portal linked on your account page. Refunds are covered by our refund policy.

Anonymous use

To enforce the free daily limit without accounts, we store a salted hash of your IP address and a date — never the raw address.

Deleting your data

Statement files and parsed data expire on their own within 24 hours. Remembered merchant categories, if you switched that on, can be deleted immediately from your account page — either with “Delete them all” or by switching the setting off, which does the same thing. To delete an account and everything attached to it, email support@statementsnap.net from the address on the account and we will remove it.

Who we are

StatementSnap is operated by Sheba Media LLC. For anything about this policy, or to exercise a right you have over your data, write to support@statementsnap.net. Our terms of service and refund policy cover the rest of the relationship.