Refund policy

Page packs

• Within 14 days of purchase, we refund pages you have not used. Bought a 50-page pack, used 10, changed your mind? We refund the 40. No reason needed.
• Unused means unused. Pages are spent when you first export a statement — never when you merely parse and look at it — so anything you have downloaded has been delivered and is not refunded.
• Untouched pack, still inside 14 days? That is a full refund.

Subscriptions

• Cancel any time from the billing portal on your account page. No email, no retention flow, no phone call. Cancelling stops all future billing.
• You keep the plan until the end of the period you already paid for.
• If you cancel within 14 days of a renewal and have used none of that period’s allowance, we refund the renewal in full.
• We do not pro-rate a partly used month. If a renewal caught you by surprise, write to us anyway — see below.

When we refund regardless

The window above is a floor, not a ceiling. We will refund outside it, and refund used pages, when:

• You were charged twice for the same thing.
• The service failed to produce a usable export and we could not fix it for you.
• Someone bought on your card without your permission.
• We suspended your account without cause.

A statement that reconciles but that you decided not to use is not a failure of the service — but if extraction genuinely went wrong, send us the statement and we will either fix it or refund it.

Your statutory rights

If you are a consumer in the UK or the EU, you normally have 14 days to withdraw from a distance contract. Digital content is an exception once delivery has begun with your consent, which is why used pages are excluded above. Nothing in this policy reduces a right you have by law, and where local law gives you more than this policy does, local law wins.

How to ask

Email support@statementsnap.net from the address on the account, and tell us roughly what you bought and when. You do not need an order number, though it helps if you have the receipt.

We aim to answer within two business days. Approved refunds are issued by Paddle.com Market Ltd, our merchant of record and the seller shown on your invoice, back to the original payment method — usually 5–10 business days depending on your bank. Any refunded pages are removed from your balance.

Please write to us before opening a chargeback. A chargeback locks the account while the bank investigates and takes far longer than an email to us would.

Before you buy

Use the free pages first, on a real statement of your own. If you are out of credit you can still parse 30 pages a day and check the table on screen — you only need credit to download. Pricing is on the pricing page, and what a page means is in the terms.